A single phone isn't working
1. Check to ensure that the phone has power Some phones have a power adapter that plugs into a power outlet and others are powered via PoE. If you are not sure which method your office uses, please consult with your IT support personal. If the ...
Adding/updating custom music on hold
1. Submit a ticket to Synfone Support and attach the new sound file. 2. A Synfone Support representative will notify you once the new music on hold file has been activated.
Some phones are not working
Typically if some phones are not working but others within the same office are working, the issue is with the local network infrastructure. Many times, rebooting your network devices like your network switches or your router will resolve this type of ...
None of the phones are working
1. Check to ensure the internet service is working for items with a wired connection. If the internet is not working, the phones will not work as they use the internet connection to communicate with the phone server. It is recommended that if ...
Calls to a specific number do not go through
1. International Calls By default international calling is blocked on each Synfone account. If you need international calling service enabled, please submit a ticket to Synfone Support detailing the countries you'll need access to call, ...