Making a temporary change to call routing or greetings
- A start and end time and date for the temporary routing
- A brief description of the temporary routing change
- For example: Please redirect all calls made to office A to office B.
- If you'd like a special message played to callers, please call 800-783-5809 and follow the prompts to record the message after you have submitted the ticket to Synfone Support.
Related Articles
Making a change to call routing or greetings
To change your call routing, please submit a ticket to Synfone Support and include the following A brief description of the routing change For example: Please change option 1 of the Digital Receptionist to send calls to 201. If you'd like a update a ...
Creating a Conference Call
Make or Answer a call Press the “Conf” soft key. The first caller will be put on hold. Dial the number of the caller you wish to add to the conference call and press “Conf“. Once the call has been answered press “Conf” again. The callers will be ...
Obtaining a call detail report
To obtain a call detail report, please submit a ticket to Synfone Support and include the following: The date/time period needed The extension or group call details are needed for You can also request a list of calls to/from a specific number, just ...
Calls to a specific number do not go through
1. International Calls By default international calling is blocked on each Synfone account. If you need international calling service enabled, please submit a ticket to Synfone Support detailing the countries you'll need access to call, ...
Using the Web Client - Your Communications Dashboard
Logging in Retrieve your credentials and the web client URL from your Welcome Email Login using your extension and password. Make, Receive & Transfer Calls Make a call by clicking on an extension or enter name/number in the search box. Toggle the ...