Making a temporary change to call routing or greetings
- A start and end time and date for the temporary routing
- A brief description of the temporary routing change
- For example: Please redirect all calls made to office A to office B.
- If you'd like a special message played to callers, please call 800-783-5809 and follow the prompts to record the message after you have submitted the ticket to Synfone Support.
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Making a change to call routing or greetings
To change your call routing, please submit a ticket to Synfone Support and include the following A brief description of the routing change For example: Please change option 1 of the Digital Receptionist to send calls to 201. If you'd like a update a ...
Creating a Conference Call from your Desk Phone
Creating a Conference Call from a Yealink desk phone. A conference with up to three participants (yourself and two others) can be made using this procedure. If you have a different brand or model phone from the one shown in the images, the process ...
Obtaining a call detail report
To obtain a call detail report, please submit a ticket to Synfone Support and include the following: The date/time period needed The extension or group call details are needed for You can also request a list of calls to/from a specific number, just ...
Calls to a specific number do not go through
1. International Calls By default international calling is blocked on each Synfone account. If you need international calling service enabled, please submit a ticket to Synfone Support detailing the countries you'll need access to call, ...
Using your Deskphone to Transfer a Call
Transferring a Call using a Yealink desk phone. If you have a different brand or model phone from the one shown in the images, the process should be similar with the keys displaying the same labels. Note: A Blind Transfer is a transfer that sends the ...