Setting Your Voicemail Greeting
- Dial “999” or press the Message button
- Enter your PIN and then press “#”
- Select option “9” then “8” and then “0” to record
- Press “#” to end recording and “0” to save
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Voicemail Guide
You can manage your voicemail using your desk phone by dialing “999” (if you have a 4-digit extension number, dial "9999"). If you are using a desk phone, you can press the Message button (typically identified with an envelope icon ✉️) instead of ...
Resetting a voicemail passcode or PIN
To reset your voicemail passcode or PIN, please submit a ticket to Synfone Support for assistance. Please be sure to include the extension number that requires the voicemail passcode or PIN reset.
Making a change to call routing or greetings
To change your call routing, please submit a ticket to Synfone Support and include the following A brief description of the routing change For example: Please change option 1 of the Digital Receptionist to send calls to 201. If you'd like a update a ...
Setting up the 3CX Mobile App for Synfone
The mobile app can be used to take and make calls using your business phone number. To get started: Install the 3CX app for iOS or Android. Log into your Web Client and click on the QR code in the top right corner. If you need assistance logging into ...
Using Text Messaging (SMS and MMS)
Using Text Messaging Text messaging can be accessed via the 3CX mobile app, the Web client, and/or the 3CX computer app. Your account can only send text messages after your 10DLC application has been approved and assigned to your account. For more ...