Telecommuting with Synfone

Telecommuting with Synfone

Whether telecommuting as a temporary measure or a permanent situation, Synfone users can be accommodated.
Because Synfone offers a lot of customization, you can submit a ticket to Synfone Support to get the telecommuting options specific to your account. The information below will help you to understand the options that Synfone offers and some tips for identifying which option is best for you and your organization.

Telecommuting Options
  1. Forwarding incoming calls
    1. If you simply need the ability to receive business calls on a phone other than your desk phone, having calls to your extension forwarded to another phone such as your mobile device is very simple to implement.
    2. If you would like to implement this process, please submit a ticket to Synfone Support and be sure to use your business email address for verification.
    3. The request should look something like this:
      1. "Forward calls to extension 100 to my mobile device number, 555-555-5555."
  2. Taking your desk phone with you
    1. Desk phones used with Synfone typically connect to a remote server over the internet. In those cases, the phone can be moved to a different physical location and still be used just like to was in the office, giving you the ability to make calls, take calls, transfer calls, and more.
    2. There are a few things to take into consideration when choosing this option:
      1. If the phone does not have built in Wi-Fi capabilities, you will need a wired internet connection to connect your phone to.
      2. Once the phone is moved to the new location, you must contact Synfone Support and advise of the address of the new location so that we can update that information for emergency calls. 
      3. Some configuration changes may need to be made prior to the phone being moved.
    3. If you would like to implement this option, please submit a ticket to Synfone Support to see if any changes need to be made in advance and be sure to use your business email address for verification.
  3. Using the mobile app
    1. For clients that have joined Synfone in or since 2017 or clients that have been migrated to our newer platform, you have the option of using the mobile app. The mobile app gives you the ability to conduct phone business just like you were at your desk phone. 
    2. If you would like to use the mobile app, please follow the directions in the email you received with the subject line "Welcome to Synfone". If you need to have the email resent, please contact Synfone Support to request it. Be sure to use your work email address for verification.
If you require additional telecommuting options or have questions, feel free to contact Synfone Support for additional assistance. 

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