Updating extension names or labels
To update the name or label associated with an extension, please
submit a ticket to Synfone Support for assistance. Please include the email address to be associated with the extension if voicemail-to-email is utilized.
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Users not found in dial by name directory
If a user is not accessible via the dial by name directory, it is because: The self identification prompt has not been recorded for that extension. To record a self identification message, access the voicemail system for that extension, choose option ...
Making a change to call routing or greetings
To change your call routing, please submit a ticket to Synfone Support and include the following A brief description of the routing change For example: Please change option 1 of the Digital Receptionist to send calls to 201. If you'd like a update a ...
Making a temporary change to call routing or greetings
To temporarily change your call routing, please submit a ticket to Synfone Support and include the following A start and end time and date for the temporary routing A brief description of the temporary routing change For example: Please redirect all ...
Adding/updating custom music on hold
1. Submit a ticket to Synfone Support and attach the new sound file. 2. A Synfone Support representative will notify you once the new music on hold file has been activated.
Upgrading phones
Synfone provides a wide variety of phones and equipment and works diligently to ensure reliable, high performing phones are available. If you are interested in upgrading one or more phones, please submit a ticket to Synfone Support for further ...