Updating extension names or labels
To update the name or label associated with an extension, please
submit a ticket to Synfone Support for assistance. Please include the email address to be associated with the extension if voicemail-to-email is utilized.
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Users not found in dial by name directory
If a user is not accessible via the dial by name directory, it is because: The self identification prompt has not been recorded for that extension. To record a self identification message, access the voicemail system for that extension, choose option ...
Making a change to call routing or greetings
To change your call routing, please submit a ticket to Synfone Support and include the following A brief description of the routing change For example: Please change option 1 of the Digital Receptionist to send calls to 201. If you'd like a update a ...
Making a temporary change to call routing or greetings
To temporarily change your call routing, please submit a ticket to Synfone Support and include the following A start and end time and date for the temporary routing A brief description of the temporary routing change For example: Please redirect all ...
Upgrading from the 3CX Browser Extension to the 3CX Desktop App
Due to upcoming changes in popular browsers, the 3CX Browser Extension will no longer function as a softphone (allowing users to make and receive phone calls from the extension). The 3CX Desktop App will take the place of the 3CX Brower Extension. ...
Adding/updating custom music on hold
1. Submit a ticket to Synfone Support and attach the new sound file. 2. A Synfone Support representative will notify you once the new music on hold file has been activated.