You can manage your voicemail using your desk phone by dialing “999” (if you have a 4-digit extension number, dial "9999").
If you are using a desk phone, you can press the Message button (typically identified with an envelope icon ✉️) instead of dialing "999".
A voice menu system will ask you to enter your Personal Identification Number (PIN) followed by "#". The initial options you are presented with, are the following:
- Dial * to play your messages.
- Dial “9” to go to options.
- Dial pound “#” to exit.
When you dial “9” for options, the following options will be announced by the voicemail system. Dial the respective numbers to change and update these features:
- Dialing “1” allows you to change your profile status.
- Dialing “4” allows you to delete all read messages.
- Dialing “5” allows you change your self-identification message used for a dial-by-name directory. Note: This is NOT used for your standard voicemail greeting.
- Dialing “6” allows you to play mailbox information.
- Dialing “7” allows you change your voicemail PIN number.
- Dialing “8” allows you to change your greeting message.
- Dialing “9” allows you to restart the voice menu prompts.
If you need to access the voicemail box of another user, dial 999 and then dial pound "#" as soon as the message starts playing. Follow the prompts to login to the desired extension's voicemail box.