How To
Upgrading from the 3CX Browser Extension to the 3CX Desktop App
Due to upcoming changes in popular browsers, the 3CX Browser Extension will no longer function as a softphone (allowing users to make and receive phone calls from the extension). The 3CX Desktop App will take the place of the 3CX Brower Extension. ...
Upgrading the 3CX Phone for Windows Program
If you have previously installed the 3CX Phone for Windows, you will automatically be prompted to update the program to the newest version when appropriate. When you open the 3CX Phone for Windows program you will see the following To upgrade to the ...
Telecommuting with Synfone
Whether telecommuting as a temporary measure or a permanent situation, Synfone users can be accommodated. Because Synfone offers a lot of customization, you can submit a ticket to Synfone Support to get the telecommuting options specific to your ...
Pairing & Reconnecting Bluetooth Headset(s) With Yealink Phones
Ensure that Bluetooth is enabled on your Yealink phone: 1. Go to Menu > Basic > Bluetooth 2. If Bluetooth is "Off", use the left or right arrows (or choose the "Switch" option) to change Bluetooth to "On" 3. Choose "Save" To re-connect a ...
Using the Web Client - Your Communications Dashboard
Logging in Retrieve your credentials and the web client URL from your Welcome Email Login using your extension and password. Make, Receive & Transfer Calls Make a call by clicking on an extension or enter name/number in the search box. Toggle the ...
Creating a Conference Call
Make or Answer a call Press the “Conf” soft key. The first caller will be put on hold. Dial the number of the caller you wish to add to the conference call and press “Conf“. Once the call has been answered press “Conf” again. The callers will be ...
Setting Your Voicemail Greeting
Dial “999” or press the Message button Enter your PIN and then press “#” Select option “9” then “8” and then “0” to record Press “#” to end recording and “0” to save
Using your Deskphone to Transfer a Call
For blind transfer: Press “Transfer” Dial the extension or phone number Press send/dial and hang up Attended transfer: Press “Transfer” Dial number or select extension Press “Send” Announce the caller Press “Transfer” and hang up.
Updating extension names or labels
To update the name or label associated with an extension, please submit a ticket to Synfone Support for assistance. Please include the email address to be associated with the extension if voicemail-to-email is utilized.
Upgrading phones
Synfone provides a wide variety of phones and equipment and works diligently to ensure reliable, high performing phones are available. If you are interested in upgrading one or more phones, please submit a ticket to Synfone Support for further ...
Obtaining a call detail report
To obtain a call detail report, please submit a ticket to Synfone Support and include the following: The date/time period needed The extension or group call details are needed for You can also request a list of calls to/from a specific number, just ...
Making a change to call routing or greetings
To change your call routing, please submit a ticket to Synfone Support and include the following A brief description of the routing change For example: Please change option 1 of the Digital Receptionist to send calls to 201. If you'd like a update a ...
Making a temporary change to call routing or greetings
To temporarily change your call routing, please submit a ticket to Synfone Support and include the following A start and end time and date for the temporary routing A brief description of the temporary routing change For example: Please redirect all ...
Adding/updating custom music on hold
1. Submit a ticket to Synfone Support and attach the new sound file. 2. A Synfone Support representative will notify you once the new music on hold file has been activated.