Troubleshooting
Resetting a voicemail passcode or PIN
To reset your voicemail passcode or PIN, please submit a ticket to Synfone Support for assistance. Please be sure to include the extension number that requires the voicemail passcode or PIN reset.
Users not found in dial by name directory
If a user is not accessible via the dial by name directory, it is because: The self identification prompt has not been recorded for that extension. To record a self identification message, access the voicemail system for that extension, choose option ...
Replacing cables or cords
All of the phones supported by Synfone use standard network cables and phone cords. Replacing the cables or cords do not require any special products or equipment. However, if the phone has a power adapter, that is specific to that model phone. If a ...
Calls to a specific number do not go through
1. International Calls By default international calling is blocked on each Synfone account. If you need international calling service enabled, please submit a ticket to Synfone Support detailing the countries you'll need access to call, ...
None of the phones are working
1. Check to ensure the internet service is working for items with a wired connection. If the internet is not working, the phones will not work as they use the internet connection to communicate with the phone server. It is recommended that if ...
Some phones are not working
Typically if some phones are not working but others within the same office are working, the issue is with the local network infrastructure. Many times, rebooting your network devices like your network switches or your router will resolve this type of ...
A single phone isn't working
1. Check to ensure that the phone has power Some phones have a power adapter that plugs into a power outlet and others are powered via PoE. If you are not sure which method your office uses, please consult with your IT support personal. If the ...